Terms of service
Last updated: February 28, 2026
These Terms of Service (“Terms”) govern your access to and use of the website operated by Clessenza Beauty Store (“Clessenza,” “we,” “us,” “our”), including any purchases made through clessenzabeautystore.com (the “Site”).
By visiting our Site and/or purchasing something from us, you agree to be bound by these Terms and our policies. If you do not agree to these Terms, you may not access the Site or use our services.
1) Eligibility
By using this Site, you represent that you are at least the age of majority in your province/state of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.
2) Online Store Terms
- You may not use our products for any illegal or unauthorized purpose.
- You must not transmit any worms, viruses, or any code of a destructive nature.
- A breach or violation of any of the Terms may result in immediate termination of your access to the Site.
3) Products, Pricing & Availability
We reserve the right to modify or discontinue products at any time without notice. Prices are subject to change without notice. Product descriptions, images, and availability may change and are provided for convenience and informational purposes.
We make reasonable efforts to display product colors and images accurately; however, we cannot guarantee your device’s display will reflect the exact appearance.
4) Orders, Payments & Billing
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
- You agree to provide current, complete, and accurate purchase and account information for all purchases.
- You agree to promptly update your account and other information, including email address and payment details.
- If we cancel an order, we may attempt to notify you by the email or phone number provided at checkout.
5) Shipping, Delivery & Risk of Loss
Shipping times shown on the Site are estimates and not guarantees. Title and risk of loss for items pass to you upon delivery to the carrier or as otherwise required by applicable law.
Please review our Shipping Policy for details on processing times, carriers, delivery estimates, and tracking.
6) Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us as undeliverable, reshipping may require additional shipping charges.
7) Returns, Refunds & Exchanges
Our Return/Refund rules vary by product type and condition. Please review our Refund Policy (and any product-specific terms shown on product pages) before placing an order. We reserve the right to refuse returns that do not meet the stated conditions of our policies.
8) Chargebacks & Payment Disputes
If you have an issue with an order, please contact us first so we can help. Unauthorized chargebacks or payment disputes may result in account restrictions and we may provide the payment processor with order documentation, including tracking and delivery confirmation, to resolve disputes.
9) Accuracy of Information
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources.
10) Third-Party Links
Certain content, products, and services available via our Site may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for third-party materials or websites.
11) User Comments, Feedback & Submissions
If you submit comments, reviews, suggestions, or other materials (“Submissions”), you agree that we may, at any time, use, edit, copy, publish, distribute, translate, and otherwise use in any medium any Submissions that you forward to us. We are under no obligation to maintain any Submissions in confidence, to pay compensation, or to respond.
You agree your Submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree your Submissions will not contain unlawful, abusive, or obscene material, or any computer virus or malware.
12) Intellectual Property
All content on the Site, including text, graphics, logos, images, product names, and design, is the property of Clessenza Beauty Store or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission.
13) Prohibited Uses
You are prohibited from using the Site or its content:
- for any unlawful purpose;
- to violate any international, federal, provincial/state, or local regulations, rules, laws, or ordinances;
- to infringe upon or violate our intellectual property rights or the rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
- to submit false or misleading information;
- to upload or transmit viruses or any malicious code;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape.
We reserve the right to terminate your use of the Site for violating any prohibited uses.
14) Disclaimer of Warranties
The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Beauty/Skincare Disclaimer: Product information is not medical advice. Results may vary by person. Always read labels and instructions, and perform a patch test when appropriate. If you have allergies, sensitivities, or medical concerns, consult a qualified professional before use.
15) Limitation of Liability
To the fullest extent permitted by law, in no case shall Clessenza Beauty Store, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Site or any products purchased using the Site.
16) Indemnification
You agree to indemnify, defend, and hold harmless Clessenza Beauty Store and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
17) Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
18) Termination
These Terms are effective unless and until terminated by either you or us. We may terminate or suspend your access to the Site at any time, without notice, if we believe you have failed to comply with any term or provision of these Terms.
19) Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of laws principles.
20) Changes to These Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
21) Contact Information
Questions about the Terms of Service should be sent to us at:
Email: contact@clessenzabeautystore.com
Phone: 613-717-0465
Note: This template is provided for general informational purposes and does not constitute legal advice. Consider consulting a qualified legal professional to ensure compliance with applicable laws for your business.