Politique d'expédition

Shipping Policy

 

Shipment Processing Times

We strive to ensure your orders are processed promptly and efficiently. Upon placing an order with us, please allow 1 to 3 business days for processing, excluding weekends and holidays. During peak periods, such as holidays or sales events, processing times may occasionally require additional days due to high order volumes. Rest assured, we work diligently to minimize any delays and fulfill your order as swiftly as possible.

 

Shipping Methods and Delivery Times

We offer a reliable shipping method to ensure your purchases reach you in a timely manner:

  • Standard Delivery: This option typically delivers within 6 to 9 working days. For your convenience, the cost is 3.99 euros per order.

 

Costs

Understanding the importance of transparent pricing, we offer two straightforward options:

  • Variable Shipping: Shipping costs are automatically calculated based on your order specifics during checkout.
  • Flat-Rate Delivery: Regardless of your order's weight or destination within Metropolitan France, the shipping fee remains a flat rate of 3.99 euros per order.

 

Limitations

We are dedicated to providing affordable shipping solutions:

  • Shipping costs are fixed at 3.99 euros for deliveries within Metropolitan France.
  • Enjoy complimentary shipping on all orders exceeding 100 euros. For orders below this amount, a standard shipping fee of 3.99 euros applies.

 

Shipping Restrictions

Currently, our shipping services are exclusively available for addresses within Metropolitan France. We are continuously evaluating opportunities to expand our reach to serve you better.

 

Order Tracking

Once your order is dispatched, you will receive an email notification containing a unique tracking number. This number allows you to monitor the status of your shipment conveniently through the carrier's website. Rest assured, we prioritize transparency and keep you informed every step of the way.

 

Damaged or Lost Items

In the unlikely event of receiving a damaged item or encountering an issue with the delivery, please contact our customer service team promptly. We are committed to resolving any concerns swiftly and efficiently, which may include issuing a refund or sending a replacement item as necessary. Your satisfaction is our priority, and we strive to provide a seamless shopping experience from start to finish.