Politique de remboursement

ClessenzaBeautyStore Refund Policy

Welcome to ClessenzaBeautyStore's refund policy, where we are committed to ensuring a satisfying and transparent shopping experience for all our customers. We understand the importance of resolving any issues related to a defective product quickly and efficiently, and we do our utmost to support you every step of the way in the returns process.

 

At ClessenzaBeautyStore, our goal is to offer you not only exceptional quality products, but also first-rate customer service. We're here to listen to your concerns and find solutions that work for you. If you ever have a problem with one of our products, whether it's a manufacturing defect or another issue, please don't hesitate to contact us immediately.

 

We firmly believe in transparency and honesty in our dealings with our customers. That's why our refund policy is designed to be clear and accessible to everyone. We want you to be completely satisfied with your purchase from ClessenzaBeautyStore, and we're ready to do everything we can to make that happen.

 

In addition to our commitment to quality and customer service, we also strive to continually improve our product selection to meet your changing needs and expectations. We work with reputable suppliers and carry out rigorous quality controls to ensure that every product we sell meets your high standards.

 

Your trust is precious to us, which is why we treat every claim seriously and professionally. We're here to provide you with a worry-free online shopping experience, where you can buy with confidence in the knowledge that we'll be there to resolve any issues that may arise.

 

Returns and exchanges

At ClessenzaBeautyStore, we only accept returns on items with a defect. We cannot accept returns or exchanges for reasons other than material defects. If you receive an item with a defect, please contact us immediately by telephone on the number given below or by e-mail at reneldo.cless9@gmail.com. Please provide us with all relevant details about the product and the specific nature of the defect so that our team can guide you efficiently through the returns process.

 

Return conditions

For a return to be eligible for a refund or exchange, the item must be in its original, unused condition and in its original packaging.Any returned item that does not meet these criteria may not be accepted for refund or exchange.Return shipping costsIt is important to note that return shipping costs are entirely at the customer's expense.ClessenzaBeautyStore cannot be held responsible for any loss or damage incurred during the transport of returned items.We strongly recommend using a shipping service with tracking and insurance to guarantee the security and traceability of the return.

 

Refund process

Upon receipt of the returned product, our team will conduct a thorough inspection to verify the reported defect. We undertake to inform you by e-mail within a reasonable time of the status of your refund or exchange request. Approved refunds will not cover the shipping and handling charges listed on the original delivery note or invoice.

 

Replacement or refund

If your return is eligible for an exchange, we will send you a replacement product as soon as possible.

If you prefer a refund, we will credit the original purchase amount according to the original method of payment. Please note that any shipping and handling charges originally paid will not be refunded.

 

Refund times

We strive to process refunds as quickly as possible. However, please allow 5 to 10 days for the refunded amount to be credited to your bank statement if you are in Canada, and 14 days if you are in France, from the date of our e-mail confirmation. Beyond these timeframes, we will not proceed with the refund.

 

Non-liability policy

ClessenzaBeautyStore accepts no responsibility for items lost or damaged in transit. It is the customer's responsibility to ensure that items are carefully packaged and protected when returned, to avoid further damage during transit. We strongly recommend the use of a shipping service with tracking and insurance to ensure the safety of the return.

This policy is in place to protect both our customers and our company from any potential loss or damage during the return process. We encourage you to take every precaution to ensure a safe and efficient return.

We thank you for your understanding and cooperation in this regard.

 

Contact us

For any further questions regarding our refund policy or to initiate a return due to a defect, we invite you to contact us at the following email address:

Email : reneldo.cless9@gmail.com